FileHelp.com’s Privacy Policy Statement

Last Updated: October 21, 2011

System Software, LLC, and its subsidiaries (collectively “System Software”) take the privacy and protection of personal information very seriously. This Privacy Policy ("Privacy Policy") discloses how we collect and use information, and the choices that you can make about the way we collect and use your information. By visiting and using the FileHelp website located at http://www.filehelp.com (the “Site”), you acknowledge and agree that you accept the practices and policies outlined in this Privacy Policy

If you are under 18, you should ask your parents or a guardian before you use our Services. If you are not yet 18, do not use our Services; do not download our products.

This Privacy Policy applies to any customers who use our Services. Collection, use, disclosure, and protection of personal information may be subject to different regulations outside the United States. Regardless, if you use our Sites, Products or Services you agree to abide by this policy.

What This Privacy Policy Covers

This Privacy Policy describes System Software’s practices with respect to Personal Information and Anonymous Information that we collect when you visit or use the Site. This Privacy Policy does not apply to the use of your Personal Information that is collected by third parties that System Software does not own or control or that does not support System Software in providing the Site.

Our Products include the FileHelp Assistant (our “Software”), which provides help in opening unknown file types. We also provide links to 3rd party software downloads. We refer to our Software and links to 3rd party software downloads throughout this agreement as our “Services”.

Some Terms We Use in This Policy

Offers include e-mail, promotions, advertisements contests and third-party software presented by our Partners and us. Personally Identifiable Information (PII) is any information that identifies or could be used to identify, contact or locate you.

Partner is an advertiser, or other entity with whom we have a business relationship to provide Offers.

Service includes, but is not limited to, our screensaver, wallpaper, game, animated gif, clip art, buddy icon, greeting card, browser skin, font, desktop theme, html editor, sound effect, social networking, storage, and calendar software, as well as our Software.

Subsidiary is an entity wholly owned or related to System Software, LLC.

User means an individual that has accessed the Site on which we host our Products or Services.

We and Our refer to System Software, LLC and its subsidiaries.

You and Your refer to each user and his or her agents.

Personal Information We Collect

We may collect personal information at various times when you use our Services. The more information you volunteer (and the more accurate it is), the better we are able to customize your experience. Your participation is voluntary and you have the choice not to disclose any information that we request.

Installation. During installation, we will present you with Offers. You may choose not to accept our Offers. Your participation is voluntary, you are not required to disclose to our Partners any information they request. However, if you provide your Personally Identifiable Information in response to any Offer, we will share it with our Partners so they can provide you with the Offers in which you have expressed interest.

Contacts/IP Information. If you voluntarily submit information or contact us (e.g. password request, technical support), we may keep a record of this communication. We do not merge this information with your Personally Identifiable Information.

Contact Us. We collect your name and email address on the Sites’ “Contact us” forms. We use this information for the sole purpose of responding to your inquiry.

Customer Support. If you use the customer support section on the Sites we will collect your email address, topic and any addition information you provide us. We use this information for the sole purpose of responding to your inquiry.

Affiliate Sign Up. If you choose to sign up as an affiliate we will collect your name, company name, URL, mailing address, phone number and email address. Once we receive your application you will receive an email acknowledgement and instructions on how to pay to become an affiliate. We will not use your email address for any other purpose.

Aggregate Information We Collect

When you use our Services, we may collect tracking information such as your IP address, browser type, the type of operating system you use, details about your computer hardware, the applications you have installed on your PC, the domain name of your Internet service provider, and pages you visited on our Sites. None of the information identifies you personally and we do not link aggregate information to Personally Identifiable Information.

Cookies. A cookie is a small text file sent to your browser. Cookies are stored on your computer's hard drive for record keeping purposes. We and our Partners use session ID cookies and persistent cookies. For the session ID cookie, once you close your browser, the cookie will terminate. A persistent cookie remains on your hard drive for an extended period. You can remove persistent cookies by following directions provided in your Internet browser’s help file.
We use cookies to: 1) Remind us of who you are and to access your account information (stored on our computers). We also use cookies to store your zip code and other information you have submitted for other services, such as displaying your local weather; 2) Record your Blog URL and Username on your local computer to allow us to remember you on your next visit; 3) Estimate our audience size. Each browser accessing our Services is given a unique cookie which is then used to determine the extent of repeat usage, usage by registered users and unregistered users, and to help target advertisements based on user interests; 4) Allows our Partners to track visits to their sites and stores. This information collected by cookies is sometimes called "clickstream" or "click trail" and may also describe which pages you have seen; 5) Measure certain traffic patterns, for example which of our Sites you have visited. We use this information to understand our users' habits so that we can make each new experience on a Site a better one. We may also use this information to better personalize the content, banners, and promotions that you will see. We do not store Personally Identifiable Information in our cookies and we do not tie the information in our cookies to our customers’ Personally Identifiable Information

Some of the Partner Offers on our Services may also use cookies. We have no control over our partners’ privacy policies. We also have no control over their cookies, the information collected and its use.

Web beacons or Pixels. We and our Partners employ a software technology that helps us better manage content on our site. Web beacons or Pixels are tiny graphics with a unique identifier, similar in function to cookies. They track your online Web movement. We embed Pixels invisibly on Web pages. They are about the size of the period at the end of this sentence. We do not tie the information gathered by Pixels to our customers’ Personally Identifiable Information.
Some of the Partner Offers may also use Pixels. We have no control over our partners’ Pixels. We also have no control over how they use information collected.

Global Unique Identifiers. A GUID (global unique identifier) is a randomly generated alphanumeric identifier used to indicate a unique installation of our Products or Services. We may create a GUID when you install our Products or Services. We use GUIDs to track installations and to enable features and functionality for specific customers who subscribe to our Products and Services. We do not tie the information gathered by GUIDs to our customers’ Personally Identifiable Information.

How We Use Your Information

Except as otherwise stated in this Privacy Policy, we do not disclose to or share your Personal Information with third parties, unless you ask or authorize us to do so.

We may provide your Personal Information to third party service providers and suppliers who work on behalf of or with us to provide you with some of the services and features of the Site and to help us communicate with our users and clients. However, these service providers and suppliers do not have any independent right to use this information.
We may share some or all of your Personal Information with our parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), in which case we will require our Affiliates to honor this Privacy Policy.

In the event System Software goes through a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Information will likely be among the assets transferred. You acknowledge that such transfers may occur, and that any acquirer of System Software or its assets may continue to use your Personal Information as set forth in this Privacy Policy. You hereby consent to System Software sharing your Personal Information under the above circumstances.

We may (and you authorize us to) disclose information we have collected from and about you (including Personal Information) if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; (b) to enforce any agreement we may have entered into with you and to enforce the Privacy Policy; or (c) to protect and defend the rights or property of us, other users and clients, or third parties.

Research. We study users' demographics and interests using your information. We also use cookies, pixels, software checker information and server log files to better understand and serve you. We compile and analyze this information on an aggregated basis. We also may share this aggregated data periodically with current and potential Partners.

Third Parties and Advertising. Third parties advertise on our Sites, and we also contract with third parties to serve ads across the Internet. These third parties may serve ads about our products or services, or third party products or services in which, based on your Session Data, we or our business partners believe you may be interested. These third parties may seek to use cookies and pixel tags, including those collected on our Site, to track Session Data about the ads you have seen and types of things in which you appear interested. These third parties may also use combined information about your visits to our Site and other sites in order to provide advertisements about related goods and services that may be of interest to you. You can opt-out of the third party advertising program by visiting the Network Advertising Initiative website http://www.networkadvertising.org/consumer/opt_out.asp. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your Web preferences and usage patterns.

When you click on a third party advertisers' link from our Site, you will enter the third party's site. We are not responsible for such third party's sites. You should carefully review the privacy statements of any other site you visit, because those privacy statements will apply to your visit to that site, and may be very different from our policy.

Search Partners. We may transmit your search queries (made on the Site or within one of our Software Offers) to search Partners, who use this information to provide us with search results, which we then will display to you.

Third-Party Advertisements and Software. When you request or submit your information online to a Partner in response to any Offer, we transfer your information for each request made to that Partner. Once we transfer your Personally Identifiable Information, such information becomes subject to the Partners’ privacy policy.

Our Products. We do not require you to provide Personally Identifiable Information during the installation process of our Software. However, when you use these Software Offers to access Download Offers (e.g. screensavers) you may be required to provide Personally Identifiable Information. In addition, we will show you Offers during the installation process.

From time to time we use third-parties when providing Services to you. We will only share information with third-parties necessary for them to provide the Services you have requested. Third-parties are prohibited from using your Personally Identifiable Information for promotional purposes.

Links to Other Web Site

The Site may contain links to other web sites that are not owned or controlled by System Software. The provision of such links is for your convenience and does not signify our endorsement of such web sites or location or its contents. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other web sites. Please be aware that the terms of the Privacy Policy do not apply to any outside web sites.

Privacy of Minors

We do not knowingly collect information about children under the age of 13. We encourage parents and guardians to be familiar with the web sites that their children visit. The Federal Trade Commission ("FTC") regulates the means by which web site operators collect and use personal information from children under 13, pursuant to the Children's Online Privacy Protection Act of 1998 (the "Act"). For more information about the Act and children's on-line privacy in general, visit the FTC's web site at www.ftc.gov/privacy. For safety tips on privacy visit www.OnGuardOnline.gov.

Miscellaneous Provisions

YOUR USE OF OUR SERVICES IS AT YOUR OWN RISK. OUR SERVICES (INCLUDING ALL CONTENT AND FUNCTIONS MADE AVAILABLE ON OR ACCESSED THROUGH OUR SITES) IS PROVIDED "AS IS." WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER ABOUT: (1) THE ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT; (2) THE SERVER THAT MAKES THE SERVICES AVAILABLE, INCLUDING THAT IT IS FREE OF VIRUSES OR OTHER COMPONENTS THAT MAY INFECT, HARM, OR CAUSE DAMAGE TO YOUR COMPUTER EQUIPMENT OR ANY OTHER PROPERTY WHEN YOU ACCESS, BROWSE, DOWNLOAD FROM, OR OTHERWISE USE THE SITE.
UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO OUR NEGLIGENCE, SHALL WE BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, OR SPECIAL DAMAGES RELATED TO (A) THE USE OF, (B) THE INABILITY TO USE, OR (C) ERRORS OR OMISSIONS IN THE CONTENTS AND FUNCTIONS OF OUR SITES AND SERVICES, EVEN IF WE OR OUR REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) EXCEED $10.00.

Indemnification. You agree to indemnify, defend, and hold us and all of our agents, directors, employees, information providers, licensors and licensees, officers, and subsidiaries (collectively, "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, attorneys' fees and costs) incurred by you in connection with any claim arising out of any breach by you of this Privacy Policy. You will cooperate as fully as reasonably required in our defense of any claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without our written consent.

International Policy. Our Services are hosted by servers in the United States. Accordingly, if you are located outside of the United States, we will transfer the personal information you provide to us to the United States. By submitting your personal information, you fully understand and consent, to its transfer, storage and processing in the United States.

Security and Confidentiality

System Software has put in place commercially reasonable and appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, no company, including System Software, can fully eliminate security risks associated with Personal Information.

Changes in this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make changes to this Privacy Policy, we will post the revised Privacy Policy here.

Contact Us

If you have any questions or suggestions regarding our Privacy Policy please contact us by sending us an e-mail to privacy(at)filehelp.com.